Performs a variety of client care services in accordance with agency policies and in a courteous and professional manner.  Provides general health and contraceptive information to clients, assists with medical procedures and performs clerical functions, while ensuring quality client care and excellent customer service. The Health Care Assistant provides direct services in family planning and, if assigned, abortion care and is responsible for customer service skills in person and on the telephone. Must be pleasant, courteous and helpful.  Requires an understanding of and commitment to quality healthcare and excellence in customer service and practice these values in relation with internal and external customers.  Supports the revenue cycle through accurately and effectively managing cash collections, verifications, sliding fee scale, daily closing procedures, and charge closing procedures, and other related processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

• Provides clients with accurate information regarding PPGOH services, including questions pertaining to contraception options and funding sources.
• Responds to telephone calls by making appointments, providing information and appropriate referrals.
• Prepares and maintains patient medical records.
• Pulls and files charts and file lab results. Maintains accurate records for patient registration, medical records, lab testing, etc.
• Verifies and correctly documents client income as well as accurately determines eligibility for funding or private pay.
• Determines and collects client fees, receive and record current charges, payments of accounts, record balance due at the end of the visit, balance cash, reconcile daily log and prepare bank deposits.
• Competently utilize the computerized client information system for appointment scheduling, entering client visit data, collecting client fees and providing /printing client receipts.
• Provides client with correct forms and ensures forms are completed.
• Screens medical and social history with correct documentation of pertinent information.
• Transfers/documents required information in the medical record checking the accuracy of all data per PPGOH  protocol
• Prepares clients for exams and assists in exam room when needed.
• Provide appropriate and accurate patient education and information as needed.
• Provides pregnancy testing, information and referrals.
• Performs waived laboratory tests and venipuncture.
• Measures and document client height, weight and blood pressure.
• Prepares examination room and maintains cleanliness and inventory of the lab area and exam rooms.
• Assists in minor surgical procedures.
• Handles medical waste utilizing universal precautions
• Communicates with co-workers to keep client visits moving in a timely manner
• Maintains confidentiality and exercises sensitivity and a nonjudgmental manner in dealing with sexuality and sensitive issues with clients.

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

LEVEL ONE:  High school diploma or equivalent required; 1-2 years advanced education or technical training preferred.  Experience in a healthcare setting desirable; family planning experience preferred.  Experience demonstrating good communication skills, trustworthy nonjudgmental manner, and ability to work with individuals of a diverse socioeconomic background.

LANGUAGE SKILLS

LEVEL ONE: Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manual.  Ability to write routine reports and correspondence.  Ability to speak effectively 1:1 with clinicians, co-workers, internal and external customers.

MATHEMATICAL SKILLS

LEVEL ONE: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

REASONING ABILITY

LEVEL ONE: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver’s License

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is required to continuously type, talk, hear, frequently sit, stand, walk, reach, grasp, handle small objects, use repetitive motions of the hands and wrists.  Work requires occasional bending.  Rarely requires repetitive motion of the feet.  Must be able to occasionally lift and/or move up to 25 lbs., operate a computer including keyboard, multi-key telephone, and move freely throughout the department and examining rooms.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job involves weekend, evening and at times holiday hours, early morning meetings, frequent interruptions, extensive computer work, and contact with hazardous materials.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks to be performed when circumstances change.