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Training & Development Specialist

Department: Health Services
Location: Akron, OH

The Training & Development Specialist’s role will be to support and deliver all PPGOH associate training curriculums. The specialist’s primary responsibility will be to provide education and hands on training for PPGOH associates, primarily in the health centers, in order to assure they have the competency and skills necessary to successfully perform their job role as well as to standardize operations. The specialist will incorporate instructional techniques to assist with the development of training materials in various formats and suggest revisions when applicable.  Additional responsibilities will be to serve as the main resource in providing standardized operation, support and education, to identify training opportunities, conduct trainee performance evaluation in coordination with the departmental supervisor, as well as assist the health center’s operationsas needed.  The specialist will possess excellent skills in critical thinking, time management, communication skills;be proficient and demonstrate knowledge with the training materials;provide regular feedback to the supervisor; the ability toclearly deliver training information, maintain trainee engagement,and create a dynamic and supportive learning environment.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Assist in the evaluation of affiliate-wide training curriculum in coordination with the Training and Development Coordinator
  • Incorporate instructional techniques to assist with the design and develop training materials in various formats including, but not limited to, classroom style training, documents, tools and web-based courses
  • Conduct, review and analyze all courses to determine effectiveness of training information, and implement material revisions when applicable
  • Possess skills and understanding of instructional methods and technology in order to optimize continuous learning environment
  • Identify learning styles to create interactive training environment withthe ability to simplify and breakdown complex training processes into manageable steps
  • Expand upon expectations and skills necessary to be proficient in PPGOH’s Patient Management System, EHR, OSHA, CLIA, safety and security, infection control, Title X, patient experience, customer service, team centered patient care, and additional duties based on position
  • Continue the structured documentation workflow for performance evaluation (daily/weekly) and evaluate trainee comprehension of training material before they function independently
  • Perform additional coaching and document training plans as needed and  create “circle back” opportunities
  • 75% time allocation will be as Training & Development Specialistwith 25% of time working in  assigned department, as needed, to maintain current skill set
  • Assist in standardizing training programs and activities within the new hires introductoryperiod
  • Fill in for other Training& Development Specialists as needed
  • There will be 50% travel and time away from home for trainings, meetings, conferences,etc.

 

SUPERVISORY RESPONSIBILITIES

 

None

 

QUALIFICATIONS

 

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

EDUCATION and/or EXPERIENCE

 

LEVEL TWO: B.S./B.A. in training and development, human resources, business, education orpublic health preferred. Minimum of 2-4 years of healthcare training experience. Additional experience will be considered in lieu of a degree. Knowledge of Microsoft is required. Experience with EHR, clinical operation, and/or instructional techniques.

 

LANGUAGE SKILLS

 

LEVEL THREE: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customer and general public.

 

MATHEMATICAL SKILLS

 

LEVEL TWO: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.  Ability to apply concepts such asfractions, percentages, ratios and proportions to practical situations

 

REASONING ABILITY

 

LEVEL THREE: Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret a variety of instructions and deal with several abstract and concrete variables.  Ability to take decisive action

 

CERTIFICATES, LICENSES, REGISTRATIONS

 

Valid driver’s license and proof of insurance

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the associate is regularly required to stand, walk, talk and hear.  The associate frequently is required to use hands and fingers to handle or feel and reach with hands and arms,the ability to sit, and bend.  May occasionally require stooping, crawling, reaching,and repetitive motions of the hands and wrists. Rarely requires kneeling, climbing, and crouching.  May require lifting and carrying of up to 25 pounds.  Requires the ability to operate a computer, keyboard, telephone. Regularly requires work in excess of 7.5 hours per day and/or 37.5 hours per week.

 

WORK ENVIRONMENT

 

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Job involves early morning meetings, frequent interruptions, extensive computer work, overtime, travel, evening and weekend meetings, and frequent deadlines.  Work is usually performed in an office environment.

 

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.

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